Legal

Account Deletion Policy

SyncKaro · Effective 28 July 2026 · Last updated 28 July 2026

SyncKaro ("we", "our", or "us") respects your right to control your personal information. This Account Deletion Policy explains how SyncKaro users can request deletion of their account and personal information.

Because SyncKaro is a role-based real estate lead, contact, and team management platform, some information may be associated with a company, team, or business activity rather than with an individual user. In such cases, business records may be retained or reassigned as necessary for legitimate business, legal, security, or operational purposes.

1. How to Request Account Deletion

Users can request deletion of their SyncKaro account directly from within the application.

To submit a deletion request:

Settings → Delete Account

Before submitting the request, the application will display information explaining the consequences of account deletion.

Once the request is submitted, access to the account may be restricted while the deletion request is being reviewed and processed.

2. Member Account Deletion

1. Go to Settings → Delete Account.
2. Review the account deletion information displayed in the application.
3. Confirm your deletion request.
4. Your request will be submitted for review by the appropriate Team Manager.
5. During the review process, business-related leads, contacts, assignments, or other organizational records may be reassigned where necessary to maintain business continuity.
6. Once the review is completed, the account deletion request will be processed.

Personal account information that is no longer required for legitimate business, legal, security, or operational purposes will be deleted or anonymized as applicable.

Business records belonging to the organization, such as company leads, contacts, assignments, or historical records, may remain with the organization after the Member's account is deleted.

3. Team Manager Account Deletion

1. Go to Settings → Delete Account.
2. Review the account deletion information displayed in the application.
3. Confirm your deletion request.
4. Your account access will be restricted while the request is being reviewed.
5. The deletion request will be forwarded to the appropriate Super Admin for review.
6. A 30-day grace period may apply before permanent deletion is completed.
7. During the grace period, the deletion request may be cancelled or the account may be restored, subject to the applicable administrative process.
8. Once the applicable waiting period has ended, the account deletion will be completed.

Team and business information that belongs to the organization may be retained, reassigned, or transferred to another authorized administrator where necessary for business continuity.

4. What Happens to Your Data

When an account deletion request is completed:

• Personal account information that is no longer required will be deleted or anonymized where applicable.
• Login credentials and account access will be disabled.
• Personal profile information associated exclusively with the deleted account will be removed where applicable.
• Business records belonging to a company or organization may be retained.
• Leads, contacts, assignments, commission records, or other business records may be reassigned or retained to support the organization's ongoing operations.
• Certain information may be retained when required for legal, regulatory, security, fraud-prevention, dispute-resolution, or legitimate business purposes.

Where information must be retained for one of these purposes, it will be retained only for as long as reasonably necessary and handled in accordance with applicable requirements.

5. Cancellation of a Deletion Request

If your account is subject to a grace period and the deletion has not yet been finalized, you may contact the appropriate administrator or SyncKaro support team to request cancellation of the deletion request.

Once permanent deletion has been completed, the account may not be recoverable.

6. Account Deletion Assistance

If you cannot access your account or experience an issue while submitting an account deletion request, please contact our support team:

Please include the email address associated with your SyncKaro account when contacting support so that we can properly identify and process your request.

7. Updates to This Policy

We may update this Account Deletion Policy from time to time to reflect changes to our application, services, or applicable requirements.

The latest version will be made available through our official SyncKaro documentation or website.